Our Privacy Policy

Effective Date: 01/09/2025

Onboard Skatepark (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, make purchases, sign up for park memberships, or subscribe to our marketing emails.

We comply with the UK GDPR, EU GDPR, and other applicable data protection laws.

 

1. Who We Are

Onboard Skatepark
Little London Rd,
Sheffield,
S8 0UH

[Insert Contact Email]
0114 258 7511

We act as the “data controller” for the personal information you provide to us.

 

2. Information We Collect

We may collect and process the following personal data:

A. Information you provide directly:

  • For customer orders: Name, billing address, delivery address, email address, phone number, payment details.

  • For park memberships: Name, date of birth, address, email, phone number, emergency contact details.

  • For email marketing sign-ups: Name, email address, and your marketing preferences.

  • Any correspondence you send to us.

B. Information collected automatically:

  • Technical data (IP address, browser type, operating system, referring website, browsing behaviour).

  • Cookies and tracking technologies (see Section 9).

 

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders.

  • Manage your park membership (registration, renewals, payment processing).

  • Communicate important information about your purchases or memberships.

  • Send marketing emails (if you have consented).

  • Improve our website and services.

  • Comply with legal obligations.

 

4. Lawful Basis for Processing

We process your data under the following lawful bases (as defined by GDPR):

  • Contract: To fulfil your orders and manage your membership.

  • Consent: For email marketing (you can withdraw consent at any time).

  • Legal obligation: For tax and accounting records.

  • Legitimate interests: To improve services and prevent fraud.

 

5. Sharing Your Information

We will never sell your data. We may share it with:

  • Payment processors (e.g., Stripe, PayPal) for secure transactions.

  • Delivery companies for shipping orders.

  • IT service providers who help operate our website and systems.

  • Law enforcement or regulatory authorities when required by law.

All third parties are required to keep your information secure and only use it in accordance with our instructions.

 

6. International Transfers

If your data is transferred outside the UK/EU, we ensure it is protected with GDPR-approved safeguards (such as Standard Contractual Clauses).

 

7. Data Retention

We keep your personal data only for as long as necessary:

  • Orders and memberships: 7 years for accounting purposes.

  • Marketing data: Until you unsubscribe or withdraw consent.

  • Website activity data: Up to 2 years.

 

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccuracies.

  • Request erasure (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time for marketing.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data lawfully.

 

9. Cookies and Tracking

Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content.
You can manage cookie settings in your browser. For more information please view our full Cookie Policy.

 

10. Email Marketing

We only send marketing emails if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

 

11. Security

We use industry-standard encryption, firewalls, and secure servers to protect your personal information. While no system is 100% secure, we take all reasonable steps to safeguard your data.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “effective date” updated accordingly.

 

13. Contact Us

If you have any questions or wish to exercise your data rights, please contact:

Amy Cooper
Onboard Skarepark
Little London Rd,
Sheffield,
S8 0UH

[Insert Email Address]
0114 2587511